Support

Last updated: June 12, 2026

Need help with Achieve My Fitness? Email it@moblize.it and we'll get back to you. Common questions below.

I can't sign in

The app uses Google and Apple sign-in only — there is no password to reset. Make sure you're signed into the same Google or Apple account you used originally. On iOS, Apple sign-in requires iOS 13 or later.

My workouts aren't syncing

Workouts logged while offline are saved on your device and sync automatically the next time the app is open with a connection. If something looks stuck, leave the app open online for a minute — queued workouts retry on their own.

Exercise animations aren't loading

Demo GIFs download on first view and are cached on your device. On a slow connection the first load can take a moment; afterwards they're instant.

How do I export my data?

Settings → Export My Data downloads a JSON file of your workouts (on iOS/Android it opens the share sheet). You can also request an export by email from your account address.

How do I delete my account?

Settings → Danger Zone → Delete Account, or by emailed request. Full details: account deletion.

Contact

it@moblize.it — include the email address you sign in with so we can find your account.